Amedisys, a healthcare at home company delivering personalized home health, is expanding its use of the SigmaCare customer relationship management (CRM) solution to better connect with referral sources and provider partners as part of their focus on clinical distinction.
Amedisys is a home health and hospice provider and the post-acute care partner to over 2,233 hospitals and 61,900 physicians across the country. SigmaCare CRM is Amedisys’ preferred solution for managing customer relationships and outreach activity for both home health and hospice. Its recent decision to strengthen its relationship with SigmaCare promises to further advance their business development practices in a highly competitive market.
“SigmaCare CRM enables our team to identify, target and track referral opportunities from our vast network partners,” said Mike Fleming, senior vice president of Hospice Marketing and Development.
“The combination of referral source market intelligence data, our customer-specific business development activities, and information on admissions from our EMR allows us to make informed decisions on how best to meet the needs of our customers and their patients in each community we serve.”
Steve Pacicco, CEO of SigmaCare, said: “In today’s competitive and complex healthcare world, providers can no longer simply react to referrers needs; they must be able to proactively engage and predict their needs, as well as show that they are the partner of choice in the care continuum.
“With SigmaCare, Amedisys is able to connect the power of analytics, referral source management and sales activity to results tracking in one platform to get smarter and more predictive about their business and referral partners. This is truly a game-changer for Amedisys, and we’re proud to be a part of their journey.”
Amedisys, SigmaCare, US, SigmaCare customer relationship management, Healthcare, Data, IT, Steve Pacicco, Mike Fleming