Genpact helps meet ICD-10 requirements


Genpact, a specialist in transforming and running business processes and operations, has entered an agreement with Scripps Health, a leading private, nonprofit health system, to provide extensive inpatient, outpatient, and emergency room hospital coding support and other business services. 

Genpact is helping Scripps Health transform its business processes to adapt to the new regulatory environment and meet ICD-10 regulatory requirements while enhancing patient care.

Based in San Diego, California, Scripps Health runs four hospitals on five campuses along with many outpatient clinics, home health operations and hospice care. Under this agreement, Genpact is providing hospital coding support and overflow services for Scripps Health, as needed, for inpatient, outpatient, and emergency department records. 

Genpact is also managing an ICD-10 clinical documentation improvement (CDI) risk and workflow assessment to help Scripps Health optimize its business processes for ICD-10 compliance.

Genpact used its Lean Six Sigma process reengineering expertise along with health information management (HIM) and coding expertise to standardize coding and operational processes for improved efficiencies, helping Scripps Health meet regulatory requirements.

"Healthcare systems like Scripps Health are seeking ways to improve our workflows and information management for faster coding and billing and efficient patient processes that support optimal care – all while adhering to regulatory changes like ICD-10," said Jean Fuller, assistant vice president, Health Information Services, Scripps Health. "Genpact is applying its process excellence and healthcare expertise to help us achieve this operational effectiveness and regulatory compliance so that we can focus on our core business of providing excellent patient care."

Genpact, Scripps Health, ICD-10, Jean Fuller