Healthfirst deploys Decision Point platform


Healthfirst, a not-for-profit health plan, has actively deployed the Decision Point platform as part of its Medicare and Medicaid population management strategy.

The platform, which is provided by Decision Point Healthcare Solutions, will be used for focused population health management. 

Decision Point has also published a blog interview with Joyce Chan, AVP, clinical performance management at Healthfirst, which reveals the plan's best practices for member engagement.

In October 2014, the Healthfirst Medicare Advantage Plan was awarded four-star quality rating from the Centers for Medicare & Medicaid Services (CMS). The four stars from CMS reflect both the quality of Healthfirst's Medicare plan as well as the plan's goal to become the preeminent plan in its market.

"We are thrilled with the four-star rating, and this has only increased our commitment to ensure that we maintain this level of quality," said Chan. "Providing targeted, personalized communications to improve member experience is the key to sustaining our high quality standards. Decision Point enables us to leverage our information assets to help us improve our members' experiences with Healthfirst, and enhance the quality of care provided to our membership."

Healthfirst deployed the Decision Point population health management platform in 2013, and has been using it to fine tune member engagement ever since. 

"The Healthfirst success story illustrates how plans can double down on population health engagement and begin to affect the organization's bottom line," said Saeed Aminzadeh, chief executive officer of Decision Point Healthcare Solutions. "Healthfirst also demonstrates the fact that population health management is not a matter of 'won and done,' but a continuous improvement effort that is refined and over time.”

Healthfirst, Decision Point, Joyce Chan, Saeed Aminzadeh, US, Risk Management