MedXCom & Medical Society of New Jersey unite on patient communication


MedXCom, a night call management and HIPAA secure texting company, has formed a new corporate partnership with the Medical Society of New Jersey (MSNJ). 

MedXCom will offer their cloud-based hybrid automated/live operator system to MSNJ members at a substantial discount. 

MedXCom, accessible via a smartphone app, helps put physicians directly in control of their practice, with the aim of improving risk management and enhancing patient safety.

Founded by three New Jersey physicians, MedXCom streamlines patient/physician interaction and provides several benefits to doctors beyond improved risk management. The night call system initiates caller ID protection for physicians, filters non-urgent calls, provides HIPAA secure texting and records and archives all conversations with patients for 23 years.

According to Morristown, NJ plastic surgeon Dr Farhad Rafizadeh, his patients are pleased with the efficiency of the MedXCom system. 

"My patients are impressed when they contact me through theMedXCom platform because they don't waste time waiting for an operator to pick up the call. But, on the other hand, for my patients who really like a human voice answering the call, this system offers a live operator as well. 

“Either way the call is recorded, HIPAA compliant and allows me to choose if I want a patient to see my phone number which protects my privacy, which is important to me," he said.

Dr Michael Nusbaum, one of the founders of MedXCom, said: ”It’s believed that over 60 percent of live operator assisted night calls don't make it into the patient's record or are transcribed inaccurately which can cost a physician more than a misdiagnosis.”

When asked about texting a patient, Nusbaum added: "Many doctors do it. We understand the need for immediate communication and we are not suggesting they stop, just that they text legally and within HIPAA guidelines. This platform also helps them do that.”

MedXCom's hybrid platform is customizable for every physician's practice, allowing each to choose whether to use the fully automated system or have urgent calls answered by a live operator.

MedXCom, HIPAA, Medical Society of New Jersey, Dr Farhad Rafizadeh, US