A new app has been developed to help healthcare organizations and other regulated industries communicate with their employees, partners and customers via social media while remaining fully compliant.
SafeGuard for Salesforce Communities has been launched by OpenQ, a provider of social media risk management and compliance solutions for regulated industries.
It has been created because organizations are increasingly looking to adopt social communities, but also realize these communities need to be in compliance with regulations governing their industry.
With OpenQ's leading compliance solutions now available on the AppExchange, any company across life sciences, financial services, insurance, healthcare, consumer goods, retail and other regulated industries can leverage dozens of implementation-ready policy templates and deploy out-of-the-box social compliance solutions immediately. SafeGuard also facilitates the e-discovery process by archiving all content and providing full audit trails through its standard reporting.
"Social communities provide tremendous opportunities for organizations to communicate in new ways internally, and with customers, that can improve productivity and increase customer loyalty," said Jim Zuffoletti, president, OpenQ.
"However, regulated industries cite fear of compliance concerns as the number one challenge for social community adoption. OpenQ's SafeGuard alleviates these concerns across all regulated industries, allowing companies to embrace social media while remaining compliant with SafeGuard's policy-driven signature analysis engine to increase adoption and mitigate risk."
OpenQ, healthcare, social media, compliance