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Verisma, the release of information (ROI) automation system for the healthcare industry, has launched a self-service online request solution targeted to the specific needs of patients and all types of requestors.
Verisma Request App (VRA) gives healthcare providers an additional tool for enhancing patient satisfaction by making the medical records request process available 24 hours a day, seven days a week. Ultimately VRA will facilitate not only automated requests but also automated fulfilment of requests.
VRA Phase I focuses on patient access, specifically requests for medical records by patients and patient representatives. Via the hospital’s website or patient portal, patients and their representatives complete an intuitive online authorization form that replaces the current process of completing the form by hand and mailing it, faxing it, or delivering it to the provider. From the provider’s perspective, VRA helps drive traffic to the patient portal.
One of the challenges with paper authorization forms is they don’t educate the patients and their representatives about what they are signing. Patients and their representatives may not understand what it means to authorize the release of sensitive information such as that relating to mental health and substance abuse, HIV/AIDS, genetic testing, or STDs. VRA helps providers mitigate this risk by including easy-to-understand, customizable descriptions with hyperlinks to additional information.
Verisma continues to strengthen its reputation as the industry leader in disclosure management security and compliance with the introduction of VRA. VRA is architected for 100 percent compliance with HIPAA, the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA). It requires multi-factor authentication and digital signature without making the processes burdensome to the patient or the patient’s representative.
Once the patient or their representative submits the online form, the data automatically creates a transaction in Verisma Release Manager (VRM) – the company’s flagship ROI Automation offering – thereby eliminating a significant number of steps performed on the front-end by the Release of Information Specialist.
“Verisma is innovating release of information from the patient’s perspective,” explains Andrew McManus, senior vice president of Verisma.
“With VRA, hospitals will experience substantial ROI workflow efficiencies and greater productivity for their HIM departments. VRA significantly decreases the time, and in some cases the costs, for patients to receive their records. Overall, VRA is an automated medical records request process that maintains compliance and security, and ultimately improves requestor, patient, and provider satisfaction.”
Verisma, US, Release of information, Technology, IT, Healthcare, Insurance, Verisma Request App, Patient care, Risk management
